1,How do I select items to purchase?

As you browse through our online store, click on the "add to shopping cart" button beneath the items that you wish to purchase.

2,What payment methods can I use ?
cvajo-istra.com accepts the following methods of payment for purchases:

Credit cards accepted:


Certainly,if you want to use other forms of payment,you can click “contact us” to contact us to know how to pay.
3,How do I place an order online?

You can order online via our website. All items left in your shopping cart are saved but not reserved and will remain in your “my cart” for 7 days. When you are finished shopping click on your 'shopping cart' to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences. We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.

4,How do I modify the quantity of a product in my shopping cart?

Click on "view shopping cart" to see an itemized list of the products in your shopping cart. Change the quantity of the item and click "modify cart" to update the contents of your shopping cart.

5,An item added to my shopping cart was suddenly sold out at checkout. How is this possible?

The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping cart, but sold out once you reach the checkout. An item added to your shopping cart is saved for 7 days, but availability cannot be guaranteed.

6,How safe is my information and credit card number?

Your information is very safe at cvajo-istra.com and we take site and data security as a serious issue. The cvajo-istra.com website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new cvajo-istra.com. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within cvajo-istra.com, or by anyone who would try to compromise the security of cvajo-istra.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.

When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.


7,Is it safe to give you my credit card number over the Internet?

Yes, read about our website Privacy Security. However, if you are still uncomfortable providing your credit card information over the Internet -- no problem. Simply submit your request via email without any payment information through the “contact us” to contact us,and we will contact you to make arrangements for payment.

8,When will my order arrive and what does it cost to ship my order?
We promise to send your order with free shipping within 48 hours ,in general,you can receive the parcel in three to seven days.Of course,you know there will meet some problems such as like the weather or others to cause the late arrival of the parcel,but don’t worry about it ,because generally not more than 15 days.So if you are worried ,you can contact us by email to know where your parcel is.

9,What if I change my mind and want a different size or color after my order is placed.
Yes, you can change your mind by email to contact us before the parcel sending out(within 48 hours).

10,What if I am not pleased with my selection,can I return the purchase ?
Yes,you can return the purchase to exchange one,you can contact us by email to know the specific situation.